FAQ

If you participate in the Fulfillment by Amazon (FBA) program, we understand that you may have units of our items in Amazon’s fulfillment centers and would prefer to maintain your listing for these products until these units are sold out. We realize that it may take some time for these units to sell out. We simply ask that you not restock these FBA items. Our goal will be to have the stock levels depleted by March 31^st, 2020. Any stock remaining after this time should be sold through a sales channel other than Amazon.

Any listings created on Amazon that are duplicates to our current inventory list offered to resellers will be merged with the correct ASIN.

While we are making this important change in how we manage the Amazon.com sales channel for our products, we remain very committed to helping you succeed with the Wabash Valley Farms line. Please let us know how we can work together to grow your business outside of Amazon.

If a customer returns a product due to a defect or has a warranty concern, DO NOT replace any product for them. We have developed a customer service division that handles all defective/warranty claims and will satisfy all your customers needs. Have them call the customer service department at 877-888-7077. We will not credit any product replaced for or returned by a customer for you. And we will not ship out a replacement to your location such as warranty lids or pans for customer returns.

If you have a product arrive at your location damaged by the carrier, we ask that you document the shipping document and contact Wabash Valley Farms, Inc as soon as possible. Please do not discard the damaged product.

If a product you ordered arrives defective. Call us at 877-888-7077 & request an R/A number & we will either credit or replace the product based on the information provided. All defective claims must be filed within 14 Days of Shipment/Invoice Date. All claims made over 14 days from the day of shipment will not be honored.

Wabash Valley Farms

6323 N 150E

Monon, IN 47959

Wabash Valley Farms makes every effort to get your order to you as soon as possible.

In-stock items are generally shipped within 1 week, but can take longer. If there is a problem with your order you will be contacted with additional details. We can also ship your order on your company's own UPS or Fed Ex acct per your request.  Please see above for current lead time.

Items shipped by UPS Ground may take longer, depending on your location. Special and Custom orders may also take longer to process.

Once your order is ready to ship, it is no longer able to be cancelled, as we build products specific to the order.  Should you need to cancel for any reason, there is a 30% restocking fee applied.  This fee is withheld from the refund.

We take pride in providing the best products at the highest quality. Every Popper & Gift Set is hand assembled with your customer's satisfaction in mind. We know that you will have the occasional customer return issue.

Customer Returns: If a customer returns a product due to a defect or has a warranty concern, DO NOT replace any product for them. We have developed a customer service division that handles all defective/warranty claims and will satisfy all your customers needs. Have them call the customer service department at 877-888-7077. We will not credit any product replaced for or returned by a customer for you. And we will not ship out a replacement to your location such as warranty lids or pans for customer returns.

Damaged Products: If you have a product arrive at your location damaged by the carrier, we ask that you document the shipping document and contact Wabash Valley Farms, Inc as soon as possible. Please do not discard the damaged product.

Defective Products: If a product you ordered arrives defective. Call us at 877-888-7077 & request an R/A number & we will either credit or replace the product based on the information provided. All defective claims must be filed within 14 Days of Shipment/Invoice Date. All claims made over 14 days from the day of shipment will not be honored.

*25-Year Warranty* All Poppers are warranted for 25 years from date of shipment. All items are genuine, authentic and of consistent high quality and value. Our warranty provides coverage for defects in manufacturing only and expressly excludes coverage for excessive wear and tear and/or physical/accidental abuse, loss and theft. Our warranty is valid only at Wabash Valley Farms. Improper repair or warranty service performed by someone other than Wabash Valley Farms will void this warranty. Wabash Valley Farms DISCLAIMS ANY LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH OF WRITTEN OR IMPLIED WARRANTY OF THIS ITEM, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. Our warranty is valid only in the U.S.A. For additional information on how to obtain warranty service, please contact our Customer Service Department.

The ideal place to store your popping kernels is in a dry, cool cupboard.