FAQ

Here you will find the answers to your questions about this site, your order,
payment options and more.

Need to talk to customer service – call 877-888-7077 and ask for Amy, Rachel, Kelli or Dani. You have our guarantee that you will receive the best service you've ever experienced – we're here to provide customer service the way it should be done... supporting you, your customers and your business with a live, informative, courteous person.

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3rd Party Retailers on Amazon

Can Wabash Valley Farms Products be listed on Amazon?

In an effort to increase brand awareness and customer satisfaction, Wabash Valley Farms has instituted a channel policy on Amazon. Under this new channel policy, Wabash Valley Farms’ authorized resellers are no longer able to use Amazon as a marketplace to sell brands under Wabash Valley Farms.  

All Wabash Valley Farms Amazon listings are in the process of being gated to better protect the integrity of the brand and its’ pricing. If you currently sell Wabash Valley Farms products exclusively on Amazon, current and future purchase orders will not be fulfilled. Purchase orders will continue to be fulfilled for resellers adhering to this policy who sell on other platforms.

If you participate in the Fulfillment by Amazon (FBA) program, we understand that you may have units of our items in Amazon’s fulfillment centers and would prefer to maintain your listing for these products until these units are sold out. We realize that it may take some time for these units to sell out. We simply ask that you not restock these FBA items. Our goal will be to have the stock levels depleted by March 31st, 2020. Any stock remaining after this time should be sold through a sales channel other than Amazon.

Any listings created on Amazon that are duplicates to our current inventory list offered to resellers will be merged with the correct ASIN.

While we are making this important change in how we manage the Amazon.com sales channel for our products, we remain very committed to helping you succeed with the Wabash Valley Farms line. Please let us know how we can work together to grow your business outside of Amazon.



Privacy Policy

Privacy Statement

Wabash Valley Farms takes your privacy very seriously. We never rent, sell, loan, or give your name or any of your information to anyone for any reason. All information collected is used to provide better service to you. We deeply respect your privacy. Strict security measures are followed to protect any information you choose to share with us. 

If you register with Wabash Valley Farms, we may use your email address only to send you our periodic email bulletins and to alert you to special opportunities. We always send out a notice of shipment so that you know when an order has shipped and a notice when we first receive your order. You will always have the option to remove your name from our registry simply by sending an email to customer service at any time. Please include the word "Remove" in your subject line.


Your peace of mind is important to us.

Wabash Valley Farms uses aggregate information from demographic surveys and traffic patterns to make improvements to our site. State-of-the-art comparison technology allows us to use this information to make recommendations to members based on previous traffic patterns and purchases. Wabash Valley Farms uses information only on an aggregate level and does not track information about individuals. Aggregate information may be shared with partners of Wabash Valley Farms to plan advertising or promotions. We do not share any individual information.


Returns

Returns

We take pride in providing the best products at the highest quality. Every Popper & Gift Set are hand assembled with your customers satisfaction in mind. We know that you will have the occasional customer return.

Customer Returns

If a customer returns a product due to a defect or has a warranty concern, DO NOT replace any product for them. We have developed a customer service division that handles all defective/warranty claims and will satisfy all your customers needs. Have them call the customer service department at 877-888-7077. We will not credit any product replaced for or returned by a customer for you. And we will not ship out a replacement to your location such as warranty lids or pans for customer returns.

Damaged Products

If you have a product arrive at your location damaged by the carrier, we ask that you document the shipping document and contact Wabash Valley Farms, Inc as soon as possible. Please do not discard the damaged product.

Defective Products

If a product you ordered arrives defective. Call us at 877-888-7077 & request an R/A number & we will either credit or replace the product based on the information provided. All defective claims must be filed within 14 Days of Shipment/Invoice Date. All claims made over 14 days from the day of shipment will not be honored.

Our Mailing Address is:

Wabash Valley Farms

6323 N 150E

Monon, IN 47959

Shipping Information

Shipping Information

Wabash Valley Farms makes every effort to get your order to you as soon as possible.

Typically orders ship within 1 week from the date the order is placed.  Lead times do increase to two weeks or more during peak time from September through February.  Please see below for our current lead time.

Items shipped by UPS Ground may take longer, depending on your location. Special and Custom orders may also take longer to process.

All items are shipped FOB Monon, IN 47959. All shipping charges are automatically calculated and added to your order. Unless you have set up freight carriers with us, items are shipped UPS Ground, specified by your order.  At checkout you will see 2 shipping options.  Our current rate will be listed, and then the site offers for you to ship on your own account.  If you select your account, you will be required to select UPS or FedEx and then complete your shipping account number. 

We do not ship to residential addresses.  You must provide a valid commercial address at the time of order.  

Delivery time is usually 3-10 business days from the time your package leaves our warehouse (depending on item availability). We're sorry, but shipments cannot be made to P.O. Boxes.  Currently delivery times are not guaranteed by UPS or FedEx.  

Lead Times
Our Company's Lead time is now a minimum of 2 weeks on all orders. Please allow for this lead time when placing orders. If product is in stock, we will ship product as available.


Terms & Conditions

Confirmation and Availability

Wabash Valley Farms makes every effort to get your order to you as soon as possible.

In-stock items are generally shipped within 1 week, but can take longer. If there is a problem with your order you will be contacted with additional details. We can also ship your order on your company's own UPS or Fed Ex acct per your request.  Please see above for current lead time.

Items shipped by UPS Ground may take longer, depending on your location. Special and Custom orders may also take longer to process.

Once your order is ready to ship, it is no longer able to be cancelled, as we build products specific to the order.  Should you need to cancel for any reason, there is a 30% restocking fee applied.  This fee is withheld from the refund.


Returns, Damaged Products or Defective Products

We take pride in providing the best products at the highest quality. Every Popper & Gift Set is hand assembled with your customer's satisfaction in mind. We know that you will have the occasional customer return issue.

Customer Returns: If a customer returns a product due to a defect or has a warranty concern, DO NOT replace any product for them. We have developed a customer service division that handles all defective/warranty claims and will satisfy all your customers needs. Have them call the customer service department at 877-888-7077. We will not credit any product replaced for or returned by a customer for you. And we will not ship out a replacement to your location such as warranty lids or pans for customer returns.

Damaged Products: If you have a product arrive at your location damaged by the carrier, we ask that you document the shipping document and contact Wabash Valley Farms, Inc as soon as possible. Please do not discard the damaged product.

Defective Products: If a product you ordered arrives defective. Call us at 877-888-7077 & request an R/A number & we will either credit or replace the product based on the information provided. All defective claims must be filed within 14 Days of Shipment/Invoice Date. All claims made over 14 days from the day of shipment will not be honored.

Warranties

Warranties

*25-Year Warranty* All Poppers are warranted for 25 years from date of shipment. All items are genuine, authentic and of consistent high quality and value. Our warranty provides coverage for defects in manufacturing only and expressly excludes coverage for excessive wear and tear and/or physical/accidental abuse, loss and theft. Our warranty is valid only at Wabash Valley Farms. Improper repair or warranty service performed by someone other than Wabash Valley Farms will void this warranty. Wabash Valley Farms DISCLAIMS ANY LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH OF WRITTEN OR IMPLIED WARRANTY OF THIS ITEM, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. Our warranty is valid only in the U.S.A. For additional information on how to obtain warranty service, please contact our Customer Service Department.

YOUR Customer Questions

Does popcorn have an expiration date?

No, popcorn does not have an expiration date. As long as it stays in an airtight container, it will retain it's moisture and stay fresh.

What do I do if my Whirley Pop breaks or malfunctions?

Notify the folks at Wabash Valley Farms directly to get replacement parts delivered to your doorstep if needed.

Why is the Real Theater Oil a solid instead of a liquid?

The Real Theater Oil is coconut oil. A characteristic of coconut oil is that it changes it's consistency based on the temperatures it is in. If it's cold, it will be more of a solid, if it is warm, it will be more of a liquid. And it does not hurt the quality of the oil if it changes consistency back and forth.

Where is the best place to store my popping kernels prior to use?

The ideal place to store your popping kernels is in a dry, cool cupboard.

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